Contact & FAQ

Contact Us

At Swaptich, we believe every interaction should be exceptional. Whether you’re exploring bespoke designs or need assistance, we’re here to provide unparalleled support.

Connect with Our Team

📧 Email: support@swaptich.com
📱 Phone: +8801814012049
📍 Address: Dhaka, Bangladesh

Our dedicated support team is available to assist you with inquiries, customization requests, and more. 

Exquisite Service, Always Within Reach

Prefer a personal touch? Use the contact form below, and a member of our team will respond within 24 hours.

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Frequently Asked Questions (FAQ)

We’ve curated answers to your most pressing questions, ensuring a seamless Swaptich experience.

About Swaptich

Q: What is Swaptich?
A: Swaptich is a haven for discerning individuals seeking customizable, luxury garments that celebrate individuality and timeless elegance.

Q: Where are you located?
A: We are based in Dhaka, Bangladesh, but we ship our products worldwide.

Orders & Shipping

Q: How long does delivery take?

A:

  • Domestic: 3–5 business days
  • International: 7–14 business days

Q: How can I track my order?
A: Once your order is dispatched, you will receive a bespoke tracking link to monitor its journey.

Q: Which payment methods are accepted?
A: We accept Visa, MasterCard, PayPal, and premium mobile banking options within Bangladesh.

Customization & Returns

Q: Can I customize my order?
A: Absolutely. Customization is at the heart of Swaptich. Share your vision with our team or explore the customization options available on our product pages.

Q: What is your return policy?
A: We offer a seamless return process for eligible items within 30 days of delivery. Products must remain unused and in their original condition. For details, visit our Returns Policy.

Q: What if my order arrives damaged or incorrect?
A: Our quality assurance team ensures perfection, but in the rare event of an issue, contact us immediately with photos, and we will resolve it swiftly.

Additional Assistance

Your satisfaction is our priority. Should you have further questions or special requests, our concierge team is always ready to assist.

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