Shipping & Returns

Shipping & Returns

Welcome to Swaptich! Here’s everything you need to know about our shipping and returns policies:

Shipping Information

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Once your order is processed, you’ll receive a confirmation email with your tracking details.

Shipping Rates & Delivery Times

We offer the following shipping options:

 Please note that delivery times may vary due to customs clearance or other unforeseen delays.

Order Tracking

You can track your order using the tracking number provided in your confirmation email. If you have any issues, feel free to contact us at support@swaptich.com

Returns & Refunds

Our Policy

We want you to be 100% satisfied with your purchase. If you are not completely happy, you may return your item(s) within 30 days of receiving your order, provided they meet the following conditions:

• Items must be unworn, unwashed, and in their original condition with tags attached.
• Customizable or personalized items are non-returnable unless defective or damaged.

How to Initiate a Return

1. Contact us at support@swaptich.com with your order number and reason for the return.
2. Our team will provide you with return instructions and a shipping label (if applicable).
3. Pack the item(s) securely and send them to the provided address.

Refund Process

• Refunds will be processed within 5-7 business days after we receive and inspect your return.
• The refund will be issued to your original payment method. Shipping fees are non-refundable.

Exchanges

Need a different size or color? Contact us, and we’ll guide you through the exchange process.

Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us immediately with photos of the item and packaging. We’ll work with you to resolve the issue promptly.

For any additional questions or concerns, don’t hesitate to contact our customer support team at support@swaptich.com We’re here to help!